As the global IT community grows ever more involved around business continuity, IT directors are putting greater emphasis on the IT support of their IT departments to support growth.
With a greater need to manage the IT support of the organisation, it is no longer considered a simple matter of adding services, as organizations are creating their own IT resources, especially services such as application development.
IT directors have an increasingly sophisticated understanding of the relationship between the business, the IT infrastructure and the IT team. They are increasingly adopting new techniques to support a business process, for example, creating software by hand. This can save on project costs if the business, from an IT perspective, are willing to pay a reasonable return on their investment.
From an economic perspective, there is a lot to gain by having a greater understanding of the business process. With the development of enterprise software, IT directors are beginning to understand the complexity of the IT management process, but that is also adding to the complexity.